First Steps

Many common problems can be easily solved by first reviewing the MIO Troubleshooting Questions on our website or by having the battery in your MIO changed using our MIO Battery Troubleshooting Guide.

Service and Support

For customer support and product inquiries you can reach the MIO Customer Service team by going to the Contact Us page and filling out the email form. This will allow us to serve you in the most effective manner.

You can also reach us by phone at:1-877-770-1116,

Monday to Friday, 11:00 am - 4:00 pm Central Time. 

If you are looking to check the status of an in house repair, please click here to access our service repair website.  Enter your job/repair number in the top right hand corner to find out the status.  You can also email our team to find out more.  Click here to send one of our customer representatives an email. 

Do you have questions about your MIO Watch or purchasing a watch online? Please view our FAQ section to find answers to the most commonly asked questions.  

Have you misplaced the instructions that came with your MIO? You can download your MIO Watch user guides for each model on our Product Guides page.
 

MIO has produced a series of Instructional Videos for those visual learners! Great alternative to reading the user guides.

Does your MIO need servicing? Go to our Warranty and Service page for further information.